MedLabAmerica.com - Asteria, Inc Shipping Policy

Shipping Policy:

We strive to provide our customers with the best possible shipping options for their orders. Depending on the item, we use a variety of carriers to ensure timely and secure delivery. Please note that we only ship to the continental US, Canada and Mexico at the moment but most of the products can also be shipped internationally. Please contact us HERE with product details, quantity, shipping information along with your contact  details for a staff from our international sales department to respond with a quotation.  

Stocked Items:

For items that are in stock, we typically use USPS, FedEx, or UPS to ship them to you. You will receive a tracking number via email once your order has been shipped. Standard shipping times are 3-7 business days, but may vary depending on your location.

Non-Stocked Items:

For items that are not in stock, we work directly with our suppliers to ensure that they are shipped to you in a timely manner. These items are typically shipped via FedEx or UPS Ground. Please note that shipping times may vary depending on the supplier's location and availability of the product.

Heavy Equipment:

For heavy equipment, we work directly with the manufacturer to ensure that it is shipped to you safely and securely. These items are typically shipped via LTL curbside delivery. Please note that this means the carrier will deliver the item to the curb or end of your driveway, and you will be responsible for moving it inside your home or business. If you require inside delivery, please contact us prior to placing your order to arrange for this service. Additional fees may apply.

Shipping Costs:

Shipping costs vary depending on the item and the shipping method. You will be able to see the shipping cost for your order at checkout.

Shipping Delays:

We do our best to ensure timely delivery of your order. However, we cannot be held responsible for any delays caused by carriers, weather, or other unforeseen circumstances.

Please feel free to contact us if you have any questions or concerns about our shipping policy.

International Orders:

Thank you for considering ordering from us! Here is our policy regarding orders from outside of the USA:

  1. Shipping: We offer international shipping to many countries around the world. Please note that shipping times and fees may vary depending on your location. Please contact us by phone or simply submitting a contact form HERE with details such as the product P/N you are interested in, the quantity and the full shipping address of the destination country so we can reply back with a quote.

  2. Customs and duties: You are responsible for any customs and duties fees that may be charged by your country's customs office. We cannot predict or control these fees, so please check with your local customs office for more information.

  3. Payment: We accept payment in US dollars only. Please note that your bank may charge you a fee for converting your currency to US dollars.

  4. Returns and exchanges: We do not offer returns or exchanges for international orders at this time. Please make sure to double-check your order before submitting it.

  5. Product availability: Some products may not be available for international shipping due to restrictions or regulations in certain countries. We apologize for any inconvenience this may cause.

  6. Customer service: Our customer service team is available to assist you with any questions or concerns you may have regarding your international order. Please feel free to contact us at [insert contact information here].

Thank you for choosing to shop with us!